Shipping Policy for THUVIENSACHNOI

Effective Date: April 14, 2025

At THUVIENSACHNOI, we are committed to delivering your products in a timely and efficient manner. Please review our Shipping Policy for detailed information about our shipping process.

1. Shipping Locations

We offer shipping to locations within the United States and internationally. Shipping fees and delivery times will vary depending on the shipping destination, size, and weight of the order.

2. Processing Time

  • Orders are processed and shipped within 1-3 business days from the time of purchase.

  • Please note that orders placed on weekends or holidays will be processed the next business day.

  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

3. Shipping Methods

We offer several shipping options for domestic and international deliveries. The available methods will be shown at checkout, along with their respective costs and estimated delivery times.

  • Domestic Shipping (U.S.):

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days

    • Priority Shipping: 1-2 business days

  • International Shipping:

    • Standard International Shipping: Delivery times vary by country

    • Expedited International Shipping: Typically 5-10 business days, depending on the destination

4. Shipping Costs

Shipping costs are calculated based on the weight and size of your order, as well as the shipping destination. Shipping charges will be displayed at checkout before payment is processed.

  • Free Shipping: We may offer free shipping promotions for certain products or order values. Specific terms and conditions will apply.

5. Customs and Duties (International Orders)

  • For international shipments, the customer is responsible for any customs duties, taxes, and fees that may apply based on the destination country’s regulations.

  • These charges are not included in the product price or shipping cost and will be collected by the customs authorities or the shipping carrier upon delivery.

6. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use the provided tracking number to track your order’s progress through the carrier’s website.

7. Lost or Damaged Shipments

  • Lost Shipments: If your order does not arrive within the estimated delivery time, please contact us at [email protected] for assistance. We will help track the shipment and resolve any issues with the carrier.

  • Damaged Shipments: If your order arrives damaged, please contact us immediately with photographic evidence of the damage. We will provide a replacement or refund, depending on the situation.

8. Delivery Delays

While we strive to ensure timely delivery, please note that delays may occur due to:

  • Weather conditions

  • Carrier delays

  • Customs processing (for international orders)

  • Holidays or peak season demand

  • Any other unforeseen circumstances

We are not responsible for delays caused by the shipping carrier, but we will do our best to resolve any issues and keep you informed about your order status.

9. Address Accuracy

It is the customer’s responsibility to ensure that the shipping address is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect address information.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at [email protected]. We may be able to make changes to your order before it is processed and shipped.

10. P.O. Boxes and APO/FPO Addresses

We accept orders for P.O. Boxes and APO/FPO addresses. However, please be aware that shipping to these addresses may take longer than typical shipping times.

11. Customer Service

If you have any questions or concerns regarding shipping, or if you need assistance with tracking or resolving issues with your order, please don’t hesitate to reach out to our customer service team:

THUVIENSACHNOI
Po Box 175 Coahoma, Texas (TX), United States
Phone: (915) 394-4950
Email: [email protected]