Refund and Returns Policy for THUVIENSACHNOI

Effective Date: April 14, 2025

At THUVIENSACHNOI, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Returns Policy below for guidance on how to return or exchange your products.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must have a receipt or proof of purchase.

  • Returns must be made within 30 days of receiving your order.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards

  • Downloadable software products

  • Items on sale or clearance

  • Custom or personalized items If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] to request a return authorization.

  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. We will respond with instructions on how to return the item.

4. Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50. We cannot guarantee that we will receive your returned item without proper tracking.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 10-14 business days.

6. Exchanges

If you wish to exchange an item for the same product in a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photographic evidence of the damage. We will offer a replacement, repair, or refund depending on the situation.

8. Late or Missing Refunds

If you haven’t received your refund after 14 business days, please:

  • Check your bank account again.

  • Contact your credit card company, as it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

9. Customer Service

If you have any questions regarding our Refund and Returns Policy or need further assistance, please contact us:

THUVIENSACHNOI
Po Box 175 Coahoma, Texas (TX), United States
Phone: (915) 394-4950
Email: [email protected]

We are committed to providing excellent customer service and ensuring that your shopping experience with us is as smooth as possible.